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Delivery, payments and product returns

Delivery

The delivery time for products that are in stock is 2 working days for delivery addresses in Slovenia, unless Pošta Slovenije delivers to an individual delivery address later. Every product from the online store is available within a reasonable time. When submitting a purchase order, the user can specify one of the following methods of picking up the products:

  • in person at our Foxracing store, in which case no postage is payable;
  • by cash on delivery, in which case the postal costs for purchases under €80 will also be paid, which will be charged to you by Pošta Slovenije according to their price list. No postage is charged for purchases over €80.

 

Payment Methods

The merchant allows the user the following payment methods for purchasing products from the online store:

  • with cash upon collection, in which case the online price applies. Payment costs will be charged to you by Pošta Slovenije according to their price list;
  • with an advance transfer of the purchase price to the Merchant's transaction account after the prepared offer or proforma invoice, in this case the online price applies. Payment costs will be charged to you by your bank according to their price list;
  • by payment or credit card (BA, Maestro, Diners Club, Eurocard/Mastercard, Visa)

 

The right to withdraw from the purchase, return products

The user (buyer) has the right to notify the trader at the contact email address info@foxracing.si within 14 days from the day of taking over the ordered products, that he withdraws from the sales contract, and he does not need to state a reason for such a decision. The return of the purchased products to the merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the retailer.

Purchased products must be returned to the merchant no later than 30 days from the date of sending the notice of withdrawal from the sales contract.

Purchased products must be returned to the merchant undamaged, in the original packaging and in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer). If the postal package with which the user (buyer) received the ordered products is physically damaged, if its contents are missing or if it shows signs of being opened,

the user (buyer) must initiate a complaint procedure with the delivery company Pošta sLovenije or DPD d.o.o.

For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 15 days of receiving the cancellation notice, but any used promotional codes and other discounts will not be returned to the user (buyer). The refund of the paid amount is carried out by the merchant in person or transaction account of the user (customer). The used gift voucher is returned by the merchant in the form of a credit.

Send the package to the following address:

Žiga Šport D.O.O.
Šuceva 21
4000 Kranj

 

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Advertising cookies

Third-party plug-ins and tools used as cookies enable various functionalities to work, help us analyse the frequency of visits and how the website is used. If an individual does not agree to the use of these cookies, they will not be installed, while it may however happen, that some interesting features of the website will not be available. We only use these cookies if you have explicitly consented to their use.

Social network cookies

These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

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