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General Terms & Conditions

1. General

The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The online store FOXRACING.SI (hereinafter referred to as the "online store") is managed by ŽIGA ŠPORT D.O.O., a provider of electronic business services (hereinafter referred to as the "Merchant"). By registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a user password, which is determined by the user himself. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that he is an adult, fully capable of doing business. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer. These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, as well as the business relationship between the Merchant and the user as a buyer of products from the online store.

 

2. Availability of information

The merchant undertakes that the following will always be available to the user:

  • information about the Merchant's identity (mainly the company's name and headquarters and the register number where the company is registered);
  • contact information that enables the user to communicate quickly and efficiently with the Merchant (email address, telephone, etc.);
  • information about the essential characteristics of the products or services offered by the online store, including after-sales services and guarantees;
  • information about the availability of products or services from the online store offer;
  • method and terms of product delivery or execution of services, especially the place and deadline of delivery; information about the payment method;
  • data on the time validity of the offer from the online store;
  • information about the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
  • information about the possibility of returning products and if and how much such a return costs the user;
  • information on the user complaint procedure and information on the contact person of the Merchant for contacts with users.

 

3. Product offer, delivery time and acceptance

Due to the nature of online business, the range of products in the online store changes and updates frequently and quickly.

The delivery deadline for products in stock is 2 working days for delivery addresses in Slovenia, unless DPD d.o.o. delivered to the individual delivery address later (see point 10.). For other products, the delivery time stated next to the product in the online store applies to delivery addresses in Slovenia. Every product from the online store is available within a reasonable time.

When submitting a purchase order, the user can specify one of the following methods of picking up the products:

  • in person at PE Kranj, in this case no postal costs are paid;
  • by cash on delivery, in which case postage costs are also paid for purchases under 80 Eur.
  • No postage is charged for purchases over €80.

 

4. Payment Methods

The merchant allows the user to pay for the purchase of products from the online store in the following ways: with cash upon collection, in which case the online price applies. ; with an advance transfer of the purchase price to the Merchant's transaction account after the prepared offer or proforma invoice, in this case the online price applies. Payment costs will be charged to you by your bank according to their price list (see point 5.); with a payment or credit card (BA, Maestro, Diners Club, Eurocard/Mastercard, Visa, Karanta, American Express) is possible only with personal collection in BeFox stores Ljubljana and Maribor.

 

5. The online price applies to all registered users of the Trader's online store.

Surcharges are possible on the online price, depending on the selected payment method (see point 4.).

All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise. The prices in the B2B online store do not include VAT, or this information is explicitly stated. All prices in the online store are product prices and do not include delivery costs (see points 3 and 10). All prices apply only to the electronic order of products via the online store.

All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Merchant's best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In the case from the previous sentence and in the case when the price of the product changes during the processing of the order, i.e. from the moment the order is submitted until the confirmation of the order, the Merchant will:

  • informs the user (buyer) of this and informs him of the new prices, in such a case the user (buyer) has the option to change his order or partially or completely cancel it or confirm the order at the new prices, all without additional costs;
  • or enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be of mutual benefit and satisfaction.

 

6. Purchase process

6.1. Technical steps leading to the conclusion of the sales contract

The following technical steps are available to the user (buyer) during the purchase process:

  • login to the online store using an email address or user password, if the user (buyer) has previously created a user account (see also point 1.);
  • searching for an individual product in the product range in the online store;
  • product selection for purchase;
  • adding the selected product for purchase to the shopping cart;
  • determining the quantity of the product to be purchased in the shopping basket; review of the price of the selected product in the selected quantity, including the calculated tax, if it is calculated; selection of the product delivery method (see also points 3 and 10);
  • selection of payment method (see also point 4.);
  • review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated! confirmation and submission of the order, thereby completing the purchase (see also points 6.3 and 6.4).

6.2. Technological means that enable the identification and correction of errors before placing an order

Before submitting the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:

  • see and review which products he has selected and added to the shopping cart;
  • see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
  • changes the selected quantity of an individual product and calculates the new price of the thus changed quantity;
  • removes the selected products that he does not want to buy from the shopping basket and calculates the corresponding tax, according to the tax rate applicable to the selected product and its price (tax basis).

Before confirming the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:

  • changes the selected product delivery method;
  • changes the selected payment method and
  • reviews and approves individual changes.

6.3. Order accepted

After placing the order, the user (buyer) receives a notification by e-mail from the Merchant that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. The user (buyer) can always access detailed information about the status and content of each order in his profile on the Merchant's website.

6.4. Order confirmed

If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the merchant reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The merchant can also contact the user (buyer) by phone at the provided contact phone number to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Merchant informs the user (buyer) by e-mail about the expected delivery date. The sales contract for the purchase of the ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 7.). 

6.5. Goods shipped

The trader prepares and ships the ordered products within the agreed period and informs the user (buyer) about this by e-mail. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.

 

7. Purchase Agreement

The merchant issues a written invoice with itemized costs to the user who purchases a product from the online store. The sales contract in the form of a purchase order is stored electronically on the Merchant's server and is accessible to the user (buyer) at any time in his user profile. The sales contract is concluded in the Slovenian language.

 

The sales contract between the Merchant and the user (buyer) is concluded the moment the Merchant confirms the order (see point 6.2.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).

 

8. The right to withdraw from the purchase, return products

The user (buyer) has the right to notify the Trader at the contact email address info@foxracing.si within 14 days from the day of taking over the ordered products, that he withdraws from the purchase contract, and he does not need to state a reason for such a decision. The return of the purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant.

Purchased products must be returned to the Merchant no later than 30 days from the date of sending the notice of withdrawal from the sales contract. The purchased products must be returned to the Merchant undamaged, in the original packaging and in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer). If the postal package with which the user (buyer) received the ordered products is physically damaged, if its contents are missing or if it shows signs of being opened, the user (buyer) must initiate a complaint procedure with DPD d.o.o. (see point 15.).

For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 15 days of receiving the cancellation notice, but any used promotional codes and other discounts will not be returned to the user (buyer). The refund of the paid amount is carried out by the Merchant in person or transaction account of the user (customer). The used gift certificate is returned by the Merchant in the form of a credit.

For products purchased in the Store (physical store), on which the Buyer noticed a defect that was overlooked by the Buyer and the Seller at the point of purchase, the Buyer should bring/send the unused product back to the Store within 7 days at the latest.

 

9. Warranty The products have a warranty if it is stated so on the invoice or on the warranty card.

The guarantee is valid subject to the instructions and conditions stated on the guarantee sheet and upon presentation of the invoice. The warranty period is indicated on the warranty card or on the invoice. Warranty information is also provided when the product is presented in the online store. If there is no warranty information in the online store, then the product does not have a warranty.

The user (buyer) can claim the warranty from the Merchant or directly from the product manufacturer or its authorized service. The buyer can claim the warranty with a warranty card and invoice. Manufacturer or its authorized service is obliged to carry out the warranty repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.

 

10. Delivery

The merchant will deliver the ordered products to the user (buyer) within the agreed time. The Merchant's contractual partner for the delivery of shipments is DPD. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently.

In case of collection of products by cash on delivery for purchases under €80, the buyer also pays the postal costs.

 

11. Safety

The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the merchant uses a 128-bit SSL certificate issued by an authorized organization.

The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.

 

12. Child Safety

The merchant in the online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The merchant in the online store does not offer free access to products or services that are harmful to children.

Without the express permission of parents or guardians, the merchant will not accept any personal data concerning children, nor will it release data received from children to third parties, except parents or guardians.

Any communication aimed at children will be age-appropriate and will not take advantage of children's trustworthiness, lack of experience or sense of loyalty.

 

13. Privacy Policy

The Privacy Policy is also part of these General Terms and Conditions. The appeal process is confidential. Within five working days, the merchant will confirm that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The trader will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court of actual jurisdiction in Ljubljana has exclusive local jurisdiction to resolve all disputes between the Merchant and the user (buyer).

The trader and the user (buyer), as participants in electronic business, mutually recognize the validity of electronic messages in court. For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied.

The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

 

14. Changes to the general terms and conditions of business

In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant's online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, which will be informed the users in an appropriate way, which counts in particular the notification via the website FOXRACING.SI. Each time changes and/or additions to the General Terms and Conditions of Business come into effect and are applied after the expiration of eight days from the publication of the changes and/or additions. If the amendment and/or amendment of the General Terms and Conditions is necessary to comply with the regulations, these amendments and/or amendments may, exceptionally, enter into force and be used in a shorter period of time.

A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within eight days from the publication of the notice of change and/or amendment to the General Terms and Conditions of Business, otherwise, after the expiration of this period, it will be considered and evidence to the contrary is not admissible , that the user accepts changes and/or additions to the General Terms and Conditions. Cancellation of registration is done by the user notifying the Merchant of the cancellation in writing.

General terms and conditions of business were accepted by the director of ŽIGA ŠPORT D.O.O. in Milje, on 26 October 2011

We wish you many pleasant and affordable purchases in our online store!

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1. General information about cookies 1.1. What are cookies?

Cookies are small text files that most modern websites store on the devices of their visitors, i.e. people who access certain websites on the Internet with their devices. The storing of cookies is under the complete control of the user, since users can easily configure their browser to restrict or disable the storage of cookies.

While visiting the website and its subpages and performing operations on the website, your computer, phone or tablet, automatically or after gaining your explicit consent, stores certain cookies through which various data can be recorded.

1.2. How do they work and why we use them?

Each visitor or shopper is assigned a cookie in order to identify him and ensure traceability at the beginning of each use of the online store. The servers provided to the company by the subcontractor automatically collect data on how visitors, shop owners or shoppers use the online store and store this data in the form of an activity log.

The servers store information about the use of the online store, statistics and IP numbers. Data on the use of the online store by shoppers can be used by the company for compiling anonymous statistics that help us improve the user experience as well as market products and / or services through an online store.

Indirectly and upon obtaining consent, the online store may also store external service cookies on the visitor's or shopper's device (e.g. Google Analytics) which are used to collect data on website visits. Regarding external services, the rules and general conditions on the processing of personal data, which are available at the links below, apply.

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Mandatory cookies are cookies, that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They enable login into the user profile, language selection, agreeing to the terms and conditions and user session identification.

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